Terms and Conditions

1. User Obligations and Account Responsibilities

By registering for and using the Simple Appointments platform, you represent and warrant that all information you provide is accurate, current, and complete, and that you will maintain the accuracy of such information throughout your use of the Service. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether authorized by you or not. You agree to notify us immediately upon becoming aware of any unauthorized access to or use of your account. Simple Appointments shall not be liable for any losses arising from your failure to safeguard your account credentials.

2. Acceptable Use Policy

You agree to use the Simple Appointments platform solely for lawful, ethical, and legitimate business purposes consistent with these Terms. The following activities are expressly prohibited:

• Using the Service in any manner that violates applicable local, national, or international law or regulation.
• Transmitting unsolicited commercial communications (spam) or engaging in any activity that violates anti-spam legislation, including the CAN-SPAM Act and GDPR requirements where applicable.
• Attempting to gain unauthorized access to any part of the Service, its infrastructure, or any connected third-party systems.
• Uploading, transmitting, or distributing malicious code, viruses, or any other harmful software.
• Using the Service in a manner that could impair, overburden, or interfere with the proper functioning of the platform or the experience of other users.
• Misusing any connected Google services in violation of Google's Terms of Service or API usage policies.

3. Google Services Integration — User Responsibilities

Simple Appointments provides optional integrations with Google Calendar and Gmail. By connecting your Google Account to the Service, you acknowledge and agree to the following:

• Voluntary Authorization: All Google integrations are entirely optional and require your explicit authorization via Google's OAuth 2.0 consent framework. You may revoke any Google integration at any time from your account settings or directly through Google's Account Permissions page.
• Google Calendar: By connecting Google Calendar, you authorize Simple Appointments to read your calendar event data for the purpose of conflict detection and availability management, and to create calendar entries when appointments are booked through the Service. Simple Appointments does not modify, delete, or otherwise alter existing calendar events, and does not access calendar data for any purpose other than those stated.
• Gmail — Standard Email Integration: By connecting Gmail for standard use, you authorize Simple Appointments to send emails from your Gmail account when you explicitly initiate such actions within the CRM interface. You are solely responsible for ensuring that all emails sent through the platform comply with applicable laws, including but not limited to anti-spam regulations and consent requirements governing commercial email. Simple Appointments accesses your Gmail signature via the Gmail Settings API solely to append it to outbound emails. No Gmail account settings are modified by Simple Appointments at any time.
• Gmail — SA Agent (Superagent) Integration: The SA Agent feature requires a separate Gmail authorization that grants read, send, and label management capabilities (gmail.modify scope). By enabling the SA Agent, you authorize the platform to automatically send outbound emails to designated leads, monitor your inbox for inbound replies from those leads, and dispatch AI-generated responses on your behalf. You acknowledge that you retain full control over the SA Agent's operational parameters, including the folders it monitors, the knowledge base it uses, and the ability to pause or disable the feature at any time. You are responsible for ensuring that your use of the SA Agent complies with all applicable laws governing automated commercial communications.
• No Modification of Google Account Settings: Simple Appointments does not, under any circumstances, create, modify, delete, or otherwise alter the settings, preferences, or configurations of any Google service connected to your account. The platform's Google integrations are strictly limited to data reading, event creation, and email send/receive functions within explicitly authorized scopes.
• Google Account Permissions Review: Simple Appointments provides a link within the user dashboard to Google's Account Permissions page, enabling you to conveniently review all applications authorized to access your Google Account. This review is conducted entirely within Google's own infrastructure. Simple Appointments does not intercept, process, or store any data generated during your review of Google Account Permissions.
• Compliance with Google Terms: Your use of Google services through Simple Appointments is subject to Google's Terms of Service and API usage policies. You agree to comply with all applicable Google policies in connection with your use of the Service.

4. Intellectual Property Rights

All content, materials, and intellectual property comprising or embodied in the Simple Appointments platform — including but not limited to software, user interfaces, text, graphics, logos, trademarks, and underlying technology — are the exclusive property of Simple Appointments Inc. or its licensors and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended business purposes during the term of your active subscription. You may not reproduce, modify, distribute, reverse engineer, sublicense, or otherwise exploit any part of the Service or its intellectual property without our prior written consent.

5. Payment and Subscription Terms

Access to the full functionality of the Simple Appointments platform requires a paid subscription. By subscribing, you agree to the following:

• Payment Processing: All subscription payments are processed securely through Stripe. By providing payment information, you authorize us to charge your designated payment method for the applicable subscription fees. We do not store raw payment card data on our servers.
• Automatic Renewal: Subscriptions renew automatically at the conclusion of each billing cycle (monthly or annual, as selected) unless cancelled prior to the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings. Upon cancellation, your access to paid features will continue until the end of the current billing period, after which your account will revert to the applicable free tier or be deactivated.
• Refund Policy: Subscription fees are generally non-refundable except as required by applicable law or as expressly stated in a separate written agreement.
• Price Modifications: We reserve the right to adjust subscription pricing at any time, with a minimum of thirty (30) days' advance notice to affected subscribers. Continued use of the Service following a price adjustment constitutes acceptance of the revised pricing.

6. Telephony Services

Simple Appointments provides integrated telephony capabilities through Twilio. By utilizing these features, you agree to the following terms:

• Minute Allocation: Calling features are subject to usage limits determined by your subscription tier. Additional calling minutes may be purchased separately. Unused minutes do not roll over between billing periods.
• Lawful Use Only: You may not use the telephony features for illegal purposes, unsolicited robocalling, harassment, or any activities that violate Twilio's Acceptable Use Policy or applicable telecommunications law.
• Call Recording: Calls may be recorded where permitted by law. You are solely responsible for obtaining all legally required consents from call participants prior to recording. Simple Appointments bears no liability for your failure to comply with applicable call recording laws.
• No Emergency Services: The platform's telephony features are not designed or intended to support emergency services communications (e.g., 911 or equivalent). Do not rely on this Service for emergency communications.

7. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SIMPLE APPOINTMENTS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOST PROFITS, OR BUSINESS INTERRUPTION. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE TOTAL AMOUNT PAID BY YOU TO SIMPLE APPOINTMENTS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM.

8. Account Suspension and Termination

Simple Appointments reserves the right to suspend or terminate your account, at our sole discretion and without prior notice, if you violate these Terms, engage in prohibited activities, or if we determine that continued operation of your account poses a risk to the platform or other users. Upon termination, your right to access and use the Service will cease immediately. We may permanently delete your account data following a reasonable retention period, unless otherwise required by applicable law. If you believe your account was suspended or terminated in error, you may appeal by contacting our support team. Active subscription fees are non-refundable upon termination for cause.

9. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State in which Simple Appointments Inc. is incorporated, without regard to its conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located within that jurisdiction. By using the Service, you irrevocably consent to the personal jurisdiction of such courts for purposes of resolving any such dispute.

10. Modifications to These Terms

We reserve the right to modify these Terms at any time. When material changes are made, we will update the "Last updated" date at the top of this document and, where appropriate, provide direct notice to affected users. Your continued use of the Service following any modification constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Service.

11. Contact Information

For questions regarding these Terms, please contact: